Understanding the different needs of different clients and being approachable and confident are key to building successful relationships for Ellaine Zabat.

In which case, it doesn’t hurt to have studied psychology and how the mind works, not to mention having worked in customer service, like Ellaine has.

Her biggest strength? Time management, which she honed while working fulltime and studying at the same time.

She says working in a positive, healthy workplace with good relationships makes the job much easier.

“The positive work environment we have here is helping me to grow as a person and as a professional.

When she’s not working, Ellaine is either out playing or watching sport, or at home watching movies and spending time with her two cats which she lovingly calls her children.